Our Mission is to provide cutting-edge, tailor-made language training courses and cultural briefings to companies throughout Azerbaijan.
Language and Business Services Direct specialize in delivery of courses that cater to the oil and gas sector, banking and finance sector, embassies, ministries and other governmental organizations, supranational aid agencies, and the general public.
Language and Business Services Direct adheres to Azerbaijani legal requirements when conducting its business.
We continually improve our services to better satisfy the needs of our customers. Our quality management system is designed to ensure the maintenance of service quality through evaluation, inspection and verification processes at all stages. Language and Business Services Direct's quality policy is appropriate to the purpose and context of our organization and supports our strategic direction.
Our Quality policy is based on the following principles
Our quality management effectiveness is achieved by process management and PDCA cycle
Application of risk-based approach in managing and optimizing business processes
We aim to fulfill customer expectations through highly skilled employees working together in cross-functional teams
We ensure the achievement of our quality goals through application of the ISO 9001:2015 standard in all our processes
We ensure the achievement of student levels through application of the internationally recognized standards of achievement (The Common European Framework system of levels)
We keep our knowledge and expertise about teaching methodology and ongoing research up-to-date and continually exchange ideas with other companies
We develop our trainer and administration staff within the framework of our internal and external training and development programs
We aim our Quality policy to be coherent with the goals of our organization as well as to meet the requirements of effective Quality management
We ensure that the personnel are informed and clear about our Quality Policy
We ensure that our Quality Policy is accessible for all interested parties when needed
This is how we provide integrated and innovative solutions to our customers that have been proven successful in the day-to-day business.