Quality Policy

Language and Business Services Direct specialize in delivery of courses that cater to the oil and gas sector, banking and finance sector, embassies, ministries and other governmental organizations, supranational aid agencies, and the general public.

Our Mission is to provide cutting-edge, tailor-made language training courses and cultural briefings to companies throughout Azerbaijan. Language and Business Services Direct adheres to Azerbaijani legal requirements when conducting its business.

We continually improve our services to better satisfy the needs of our customers. Our quality management system is designed to ensure the maintenance of service quality through evaluation, inspection and verification processes at all stages. Language and Business Services Direct's quality policy is appropriate to the purpose and context of our organization and supports our strategic direction.

Our Quality policy is based on the following principles.

• Our quality management effectiveness is achieved by process management and PDCA cycle.
• Application of risk-based approach in managing and optimizing business processes;
• We aim to fulfill customer expectations through highly skilled employees working together in cross-functional teams
• We ensure the achievement of our quality goals through application of the ISO 9001:2015 standard in all our processes
• We ensure the achievement of student levels through application of the internationally recognized standards of achievement (The Common European Framework system of levels)
• We keep our knowledge and expertise about teaching methodology and ongoing research up-to-date and continually exchange ideas with other companies
• We develop our trainer and administration staff within the framework of our internal and external training and development programs.
• We aim our Quality policy to be coherent with the goals of our organization as well as to meet the requirements of effective Quality management.
• We ensure that the personnel are informed and clear about our Quality Policy.
• We ensure that our Quality Policy is accessible for all interested parties when needed.
• We protect natural resources and promote sustainable development practices, ensuring that present and future generations can both enjoy a healthy and equitable environment.

This is how we provide integrated and innovative solutions to our customers that have been proven successful in the day-to-day business.

Our training center is officially accredited and licensed by the Cambridge Assessment English examination board, which gives us the right to conduct training according to international Cambridge standards and prepare students for international language certificates.

We work according to approved Cambridge English programs, which are recognized worldwide and correspond to the Common European Framework of Reference (CEFR). Our students undergo a full training cycle - from beginner to advanced, receive fundamental knowledge, hone their communication and writing skills, develop pronunciation and confidence in using English.

After completing the course, students take the official international Cambridge exam, which is supervised by independent accredited experts. Based on its results, they receive an international certificate recognized by educational institutions, employers and government agencies in more than 130 countries.

Thus, we do not just teach English, but form a result confirmed by world standards. Our students go beyond classical education and receive a real competitive advantage - a language qualification recognized throughout the world.

Accreditation and recognition from Cambridge